Shipping Protection by Route
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Estimated Delivery:Jul 22 - Jul 26
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Free Shipping & Returns: On all orders over £30
Shipping Protection by Route
Visit route.com to learn more.
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
Discover more in our FAQ
How long does it take to process an order?
All orders are processed within 1–7 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details. During peak periods or promotional campaigns, processing times may be slightly extended.
If you have not received a shipping confirmation within 7 business days, please contact our support team.
Do you ship internationally?
Yes. We ship to the United Kingdom, the European Union, and selected international destinations.
Shipping costs and estimated delivery times are calculated at checkout based on your location.
Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
If your country is not available at checkout, feel free to contact us before placing your order.
What is your return policy?
We offer a 30-day return window from the date of delivery.
To be eligible for a return, items must be:
- Unworn and unused
- In original condition
- In original packaging
- With all tags attached
To initiate a return, please contact us at support@novant.com with your order number.
Refunds are processed to the original payment method once the returned item has been received and inspected.
For full details, please refer to our Return & Refund Policy page.
What are your sizing options?
Our footwear is available in UK sizes, typically ranging from UK 4 to UK 12, depending on the model.
For your convenience, we also provide US and EU conversions in our size guide.
If you are between sizes or unsure which size to select, we recommend consulting the size chart on the product page or contacting our support team for assistance.